You might have started off in business with enough time to handle every little job, dotting all your own I's and crossing the T's with ease. But now you're so busy that time is running away with you and essential tasks are starting to fall through the cracks.
You might love some of the everyday business administration tasks you face, but absolutely detest the rest. You might be brilliant at some things and a bit rubbish at others. You may even need the help of someone who can see the wood for the trees on your behalf. If so, it sounds like you could do with a Virtual Assistant and here's what you need to know.
Why do business owners use Virtual Assistants?
There are all sorts of good reasons why the owners of small businesses choose to hand over tasks to a VA. Having spoken to a number of our clients over the years -here are the most popular reasons they identified as influencing them looking for Virtual Assistant support:
There isn't enough time to do all the essential administrative work
You keep missing deadlines
You don't have the skills or inclination to carry out certain tasks
Someone else will be able to do a better job
Your time is charged out at more than a VA's, so it makes financial sense
You have a specific project that needs handling from start to finish
You need something doing FAST
You don't have the time/space/budget/enough work for a full-time employee
You want to feel less stressed and be more productive
Your work-life balance has got out of hand
Your in-house staff don't have the right skills or training
What does Virtual Assistance involve?
A Virtual Assistant is simply someone who works remotely, from their own premises or home office. Having said that, some VAs are happy to come and work at your place, something that can work really well if they're local.
A good VA will have all the tools and systems needed at their fingertips, able to handle a wide variety of tasks without you having to buy special software or equipment. They'll also be great communicators, willing and able to update you at every stage and keep you in the picture. They are hot on deadlines, making sure they hand completed jobs over on time and to budget, every time.
If you need it you can find someone who gets to grips with your business in no time and contributes more than the sum of the parts to your ongoing success. It is also perfectly possible to strike up a more casual relationship with a VA to cover a specific project or short term timescale.
Flexibility is the key to great VA services. The best people will be there for you whenever you need them and you only pay for the time you use, making it surprisingly economical.
What can a VA do for you?
Some VAs are generalists, some are specialists. At Sussex Business Bureau we handle a huge range of tasks and projects for our customers, everything from long term work to short term and one-off projects. Here are some of the most popular jobs our SME customers hand over to us:
Varied admin services – Basic admin can eat up an enormous amount of time, especially when you don't like doing the work, find it really boring or far too challenging. An experienced VA will handle all sorts of admin, from managing your emails and diary to call handling, invoicing, basic credit control, record keeping, scheduling and confirming appointments, booking travel, accommodation and events, data entry, spreadsheet creation and management, database management, planning, email marketing analysis, basic accounts and bookkeeping.
Customer service – It's tricky getting stuff done when the phone keeps ringing, orders keep flowing in, customers keep asking questions and you need to set aside time to handle returns. Fortunately customer service is the perfect task to outsource. You can arrange for calls to be forwarded to their line, they can handle follow-up calls and call-backs, write customer-facing emails and letters, handle feedback on social media, send out orders, deal with returns, basically anything that's needed to keep people happy and satisfied so they'll come back for more.
Proven, popular Sussex Virtual Assistants
If you'd like to explore the potential and find out exactly what an experienced local Sussex VA can do for you, feel free to contact us for an informal chat. No strings attached!
Sussex Business Bureau provide Virtual Assistant services to sole traders and small businesses in Brighton and Sussex and the rest of the UK. We can tailor the service we provide according to your needs.
See our feature - 29 Reasons why small businesses need a telephone answering service