About Us

Sussex Business Bureau provide a range of services for businesses big and small in Brighton, Sussex and Beyond.

Our services include:

  • Call Handling. Where we have a range of packages to suit your needs and your budget or we can work with you to create a bespoke package to your exact requirements
  • Business Support With all the services you need to drive your business forwards from basic office administration back up to marketing and print support
  • Customer Support We work with businesses to ensure that your customers are getting the attention they deserve whether it is managing your database or dealing with customer queries, we can do it all.
  • Taking Phone Payments If your business needs to take payments over the phone for events, goods or services then we can do this for you.
  • Business address and mail forwarding If you work from home or from a temporary serviced office you can have a permanent, professional looking business address.
  • Bookkeeping If your paperwork is getting you down we can help with expert bookkeeping services for sole traders, partnerships or limited companies

And all of our services are delivered by our experienced and professional team.


Sussex Business Bureau was set up 9 years ago by husband and wife team Jo and Paul Yates-Smith and they are still talking!

They have built up a thriving business from their office in Peacehaven. They are both passionate about providing the sort of services that small businesses really need.

Jo Says ' I love what I do.. it is a privilege to get to know my clients and to watch their businesses grow knowing that we have played a small part in their success'

Paul Says 'Sussex Business Bureau offers the sort of support that all small businesses need at prices they can afford - it's a win win for everyone'.


Meet the team

We have an amazing team here at Sussex Business Bureau and every one of them contributes to the service we can provide to each and every one of our clients. Find out a bit about them below.

Oh and in case you were wondering – our 'Watiress names' are our favourite food followed by the name of the street we were born in.

Jo Yates Smith - Proprietor
Length of service – 10 years
Job Description – The Boss
Previous life – Fleet manager
Waitress name – Pizza Walnut Grove
Loves – Bedtime, her two girls and summer
Wanted to be – An estate agent
Wishes she had – Concentrated more at school

Claudine Sargent - Receptionist
Joined SBB - March 2018
Job Description - Call handling. front of desk,
Previous life - Hairdresser
Waitress name - Fish Dublin
Loves - Home time, her children and summer
Wanted to be – a hairdresser
Suggests that you - Follow your dreams

Sue Patterson - Receptionist
Joined SBB - September 2017
Job Description - Answering calls for clients, taking messages, booking appointments
Previous life - Personal Travel Agent
Waitress Name - Chocolate Elm Grove
Loves - Early evening, winter, her children and pets
Wanted to be - A singer
Suggests that you - Follow your dreams. Work hard

Rebecca Lunt - Receptionist
Joined SBB - July 2017
Job Description - Call answering, payments and invoicing
Previous life - Made plaques
Waitress name - Take Away Billinge
Loves – Bedtime, summer, her children & pets
Wanted to be - PTA in RAF
Suggests that you- Follow your dreams, keep strong and be yourself

Emma Lane - Receptionist
Joined SBB - September 2018
Job Description – Admin support, bookings, payments and call handling
Previous life – Events management, evening entertainment
Waitress Name - Chilli Addison
Loves - Breakfast time, sunrise, my children and Dave the dog
Wanted to be – Madonna, performing at Wembley
Suggest that you - Be confident, believe in yourself and follow your dreams


Sonia Cristina Elliott - Office Manager/Admin Assistant
Joined SBB – June 2016
Job Description - Administration tasks for larger clients & call handling
Previous life - English Teacher and Marketing Manager
Waitress name - Sushi Roderick
Loves – Autumn evenings, chilling after dinner, her boys and brindle boxers
Wanted to be – a Veterinary Surgeon
Suggests that you - Follow your dream, believe in yourself...I wish that I had!


Kelly Pinker - Receptionist/ admin administrator / social media
Joined SBB- September 2016
Job Description - Bookings, payments and taking messages
Previous life – I had my own clothing line for children and a shop in Brighton North Laine
Waitress name - Chocolate Kingsway
Loves - Evenings, bedtime, summer and her children
Wanted to be - Rich & Famous
Suggests that you - Study hard as school years are best years of your life, Always be polite.

Sarah Duncan - Receptionist
Joined SBB - August 2016
Job Description - Call handling, admin and diary booking
Previous life - full time mother and University student
Waitress name - Foie Gras Vernon Avenue
Loves - Night time, winter, her 4 children and dog
Wanted to be - Surgeon, dancer or writer
Suggests that you - Do what you love