If you spend most of your working day fielding phone calls, you'll know exactly how frustrating it can be. You start an important task only to be interrupted every few minutes, you keep losing your thread, and everything takes a whole lot longer than it needs to.
Luckily you can offload call handling to a team of expert professionals. Here's some basic information about our top three call handling packages. If you have any questions, we'll be delighted to answer them for you.
The Observer package – From £33 +VAT a month
Our Observer package is perfect for start-ups who want a simple, effective and highly professional message-taking service.
- Our entry level service
- Cost effective phone monitoring while you're away from your desk
- Ideal for businesses with a low call volume who don't want to lose out on new business
- Monthly contract or 3 month 'pay as you go'
- 20 inclusive calls per calendar month
The Supplement package – From £60 +VAT a month
Our Supplement package is ideal when you want your call handling service to give callers basic company information.
- We act as a vital addition to your team without the expense of employing staff
- Perfect when you get a regular flow of calls and regularly leave the office
- More added-value services
- Knowledge of your business
- 50 inclusive calls per calendar month
The Interaction package – From £100 +VAT a month
Our Interaction package provides a seamless service where callers feel they're talking direct to your business.
- Ideal when simply passing on messages isn't enough
- Seamless communications that feel like they're from your office
- Additional business support, information and discounts on other services
- 110 inclusive calls per calendar month
Bespoke call handling – Especially for you
We'll be delighted to create a bespoke package for your organisation that suits you down to the ground, for example setting up a dedicated customers services enquiry line. Just ask.
Call handling for holidays and maternity leave
We provide a variety of small business holiday cover services, based on our three core call handling packages. If you want to enjoy a break with peace of mind, knowing your calls are being handled professionally while you're away, get in touch to talk through the possibilities.
Here's how our Peacehaven-based call centre works:
- We provide a unique phone number to divert your landline and mobile to
- We answer your calls politely and professionally in your company name
- You can divert calls permanently, or as and when you need to
- We answer calls Monday to Friday, 9am until 5pm, with no tea or lunch breaks
- We provide out of hours call cover thanks to a fully automated system that delivers email messages to you instantly
- We send you emails detailing important messages as soon as they come through
- We send you an end of day report summarising calls received that day
Let's talk call handling
We have a specially designed call handling questionnaire to help you identify the best package.
Read about our
Flexible Approach to doing business
To set up professional call handling for your business, call the team on 01273 447111.