Call Centre Overflow Services

Sussex Business Bureau has the capacity and expertise required to pick up heavy loads and complex projects for bigger clients. Here's what you need to know.

Your professional call centre overflow partner

Every successful business has times when things go absolutely berserk... in a good way! When customers and prospects are hammering on your proverbial door and your call centre is creaking under the pressure, you need significant extra capability to meet your customer service and management obligations. And the last thing you want is to go offshore.

Luckily you don't need to sacrifice quality. Our call centre overflow service comes with great pricing, competitive with offshore but featuring the high standards of performance and customer satisfaction you'd expect from a home-grown, UK-based provider. It's all about harnessing exactly the right mix of technology and people skills, something we're very well versed in.

Long and short term contact centre overflow solutions

We provide short term and long term call centre support, everything from the simplest call diversion projects through to collecting and collating data to complicated, involved work around direct response marketing and advertising campaigns.

Whatever you need, we have the right technology and the best people at hand to make it so. And if you encounter a sudden, unexpected emergency with calls piling up, we can spring into action on your behalf in record time.

We are capable, efficient and productive. We insist upon stringent security standards. And our dedicated teams, who take great pride in their work, are ready for anything. We support business excellence by adding real value to customer relationships, maintaining and even improving your bottom line and providing tailored management reporting to meet your exact needs

What we'll help you with

We have all the capability and resources you need to provide short or long term support for outsourcing projects requiring one key person, a small team or even large teams of tens of call centre professionals. We help our customers with:

  • Billing and statements
  • Every aspect of customer service
  • Research
  • Data collection and input
  • Out-of-hours coverage
  • Email and social media handling
  • Orders and payments
  • Helpdesk functions
  • Booking appointments and call-outs
  • Marketing and advertising response management
  • Multi-channel, fully integrated support
  • Total customer contact management

A warm, human experience in a digital landscape

Because every client is different, we don't do 'cookie cutter' services. We'll discuss what you need in detail and create a unique package just for you. And your customers will enjoy speaking to a warm, efficient human being – something that still matters a great deal in our increasingly digital world. What's not to like?

Next time you run into resource issues, whatever size your business is, we'd love to talk through how we'll partner with you to achieve more than the sum of the parts.

Talk to us on 01273 447111 to find out more about how Sussex Business Bureau can help with your call centre overflow services.